Refund & Cancellation Policy

1. General Policy Overview

At MentorMe, we strive to ensure that our students and institutional partners receive the highest quality of service. However, we understand that circumstances may arise where a refund or cancellation is necessary. This policy outlines the conditions under which refunds are provided.

2. Psychometric Assessments

Due to the digital and immediate nature of our psychometric assessment generation:

• Once an assessment has been started or completed, the fee is 100% non-refundable.
• If you have purchased an assessment but have not yet initiated it, you may request a full refund within 7 days of purchase.

3. 1-on-1 Career Counseling Sessions

For scheduled video consultations with our expert career counselors:

• Cancellations: You may cancel or reschedule your session up to 24 hours before the scheduled time without any penalty.
• Late Cancellations/No-Shows: If you cancel within 24 hours of the session or fail to attend, you will be charged the full amount, and no refund will be issued.
• Counselor Unavailability: In the rare event that our counselor is unable to attend the session, you will be offered a priority reschedule or a 100% full refund.

4. Corporate & Institutional Programs

For our B2B partners purchasing bulk access or corporate training programs, refund and cancellation terms are governed strictly by the individual Service Level Agreement (SLA) signed during onboarding. Please refer to your specific contract for details.

5. How to Request a Refund

To request a refund, please email admin@mentormeright.in with your registered email address, transaction ID, and the reason for the refund request. Our support team will process eligible refunds within 5-7 business days. Approved refunds will be credited back to the original payment method.